New York City’s 911 response system became a source of intense scrutiny after the death of a 4-year-old girl in June. The child, Ariel Russo, became a victim of NYC’s error-riddled emergency response system.
Ariel needed immediate medical attention following a crash on 97th St. and Amsterdam Ave., but a series of errors with the dispatch system caused unnecessary delays. Ariel’s 911 response time was mistakenly delayed more than four minutes, and her parents filed a wrongful death lawsuit against the City.
The botched response was caused by a series of glitches occurring during a $2 billion overhaul of New York City’s 911 response system.
Mayor Bloomberg recently announced that 911 response times will now be posted publicly online. The online reports will break down the time it takes for intake and travel of responders.
While 911 response mistakes are fairly rare, they carry impactful consequences. If you or a family member has been hurt by an unnecessary delay in responding to your distress call, speak with an experienced NYC injury attorney to discuss your options.
Source: NY Daily News, “NYC To Post 911 Response Times Following Delay Reported In Crash That Killed Girl, 4,” Jennifer Fermino, Dec. 31, 2013